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Terms of Service

Last updated: April 16, 2026

1. Introduction

Welcome to TaskManor. TaskManor ("we," "us," or "our") operates an online marketplace platform that connects homeowners and property owners ("Customers") with independent local service providers ("Providers") offering a range of home and property services.

By accessing or using the TaskManor platform — including our website, mobile experience, and any related services — you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the platform.

These Terms apply to all users of the platform, including Customers and Providers. Additional terms specific to each role are set out in the sections below.

2. Platform Role

TaskManor is a technology platform and marketplace only. We do not perform any home or property services ourselves. We are not a contractor, general contractor, employer, staffing agency, or service provider of any kind.

All services displayed and booked through the platform are performed entirely by independent third-party Providers. TaskManor's role is strictly limited to:

  • Providing access to the online booking platform
  • Facilitating bookings between Customers and Providers
  • Processing payments on behalf of Providers
  • Providing AI-assisted pricing estimates

TaskManor exercises no control over, and makes no representations regarding, how any Provider performs their services, the quality of any work performed, the tools or materials used, the scheduling or timeliness of any job, or compliance by any Provider with applicable laws or regulations.

3. User Accounts

To access certain features of the platform, you must create an account. By creating an account, you agree to:

  • Provide accurate, current, and complete information at registration and keep it up to date
  • Maintain only one account per person or business entity
  • Keep your login credentials confidential and not share them with others
  • Notify us promptly at [email protected] if you suspect unauthorized access to your account

You are responsible for all activity that occurs under your account. TaskManor is not liable for any loss or damage arising from your failure to safeguard your credentials.

4. For Service Providers

4.1 Independent Contractor Status

Providers who register on and use the TaskManor platform do so as independent contractors. Nothing in these Terms — or in any booking, communication, or payment processed through the platform — creates an employment, agency, partnership, joint venture, or franchisor-franchisee relationship between TaskManor and any Provider.

As an independent contractor, you:

  • Set your own schedule and choose which jobs to accept
  • Use your own tools, equipment, and materials
  • Are solely responsible for your own taxes, including self-employment taxes
  • Are solely responsible for obtaining and maintaining appropriate insurance
  • Are solely responsible for obtaining all required licenses and permits
  • Are not eligible for any employee benefits through TaskManor

4.2 Provider Obligations

By registering as a Provider, you represent and warrant that you will at all times:

  • Maintain valid general liability insurance in amounts sufficient to cover your services and any property damage you may cause
  • Hold all licenses, permits, and certifications required by applicable local, state, and federal law to perform the services you offer
  • Perform all services in a professional and workmanlike manner, consistent with industry standards
  • Comply with all applicable local, state, and federal laws and regulations, including those governing waste disposal, water usage, and chemical handling
  • Accurately represent your qualifications, services, and pricing on the platform
  • Communicate promptly and professionally with Customers regarding bookings, scheduling, and any issues that arise

4.3 Indemnification

To the fullest extent permitted by law, you as a Provider agree to indemnify, defend, and hold harmless TaskManor, its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Any services you perform or fail to perform
  • Your use of, or conduct on, the platform
  • Your violation of any provision of these Terms or any applicable law or regulation
  • Any property damage or personal injury caused by you, your employees, or your subcontractors in connection with any job
  • Any claim that you are an employee or agent of TaskManor

4.4 Platform Fees

TaskManor charges a service fee on completed bookings. The current fee is 15% of the total booking amount. This fee is deducted from the payment before funds are disbursed to you.

We reserve the right to change our fee structure at any time. We will provide advance notice of any material fee changes via email or platform notification. Continued use of the platform following notice of a fee change constitutes acceptance of the new fee.

5. For Customers

5.1 Services Performed by Independent Providers

When you book a service through TaskManor, you are entering into an agreement directly with the independent Provider who accepts your booking. TaskManor is not a party to that service agreement and is not responsible for the Provider's performance, quality of work, timeliness, or conduct.

Any disputes regarding service quality, property damage, or provider conduct must be resolved directly with the Provider. TaskManor may, at its discretion, provide assistance in facilitating communication, but has no obligation to do so and bears no liability for the outcome of any service.

5.2 AI-Powered Pricing Estimates

TaskManor uses artificial intelligence to generate pricing estimates based on property information, photos, and other data you provide. These estimates are provided for your convenience only and are not a binding quote or guaranteed price.

The final price for any job may be confirmed or adjusted by the Provider upon arrival based on actual site conditions. By booking through the platform, you acknowledge that the AI estimate may differ from the final price and agree to confirm pricing directly with your Provider before work begins.

5.3 Customer Responsibilities

As a Customer, you agree to:

  • Provide accurate information about your property, including address, dimensions, and any conditions that may affect the job
  • Ensure the Provider has safe and unobstructed access to the work area on the scheduled service date
  • Secure or remove any items (vehicles, furniture, decorations, plants) from the work area prior to service, as directed
  • Be available (or have a responsible adult available) to communicate with the Provider on the day of service

5.4 Cancellation and Refund Policy

You may cancel or reschedule a booking at any time prior to the scheduled service date. The following policies apply:

  • More than 24 hours before the scheduled start time: Full cancellation with no fee. If you prepaid, your payment will be refunded in full (less any non-refundable payment processor fees).
  • Less than 24 hours before the scheduled start time: A cancellation fee of up to 50% of the booked price may apply to compensate the Provider for reserved time and travel.
  • No-show by the Customer: TaskManor reserves the right to charge a no-show fee of up to the full booked amount, at its sole discretion, to compensate the Provider and TaskManor for reserved time, travel, and lost opportunity.
  • No-show by the Provider: You will not be charged. Notify TaskManor via the contact information in Section 13 and we will assist with rebooking or facilitating a refund.
  • Service quality disputes: Must be raised with the Provider first, and with TaskManor within seven (7) days of service completion. TaskManor may, at its discretion, facilitate refunds in clear cases of non-performance but has no obligation to do so.

Cancellation policies may vary by Provider and will be displayed at the time of booking where applicable. The Provider's specific cancellation terms control if they conflict with this general policy.

5.5 Booking and Payment Authorization

By completing a booking, you authorize TaskManor and its payment processor (Stripe) to charge your payment method for the services booked. Depending on the booking type, one of the following applies:

  • Fixed-price booking ("Book at this price"): Your payment method is charged the quoted amount at the time of booking or at the time of service, as indicated during checkout. This charge is your full obligation for the service, subject to any cancellation fees described in Section 5.4.
  • Provider-confirmed booking ("Confirm on arrival"): A pre-authorization hold is placed on your payment method for the estimated amount. The final amount is captured only after the Provider arrives, assesses the property, and confirms the final price with you. If the final price differs from the estimate, the captured amount will reflect the confirmed price (up to a reasonable cap disclosed during booking).

You represent that you are authorized to use the payment method you provide and that the information is accurate. Disputes regarding charges must first be raised with TaskManor at the contact in Section 13 before initiating a chargeback with your card issuer; unnecessary chargebacks may result in account suspension.

5.6 Assumption of Risk and Release

You acknowledge that home and property services booked through the platform may involve the use of professional-grade equipment, tools, vehicles, chemical products, and physical labor on or near your property. These services carry inherent risks including but not limited to: minor property wear, damage to landscaping or belongings, unintended marks or residue on surfaces, transport- or moving-related damage, or injury to persons or pets present during service.

By booking a service, you voluntarily assume these risks and agree that TaskManor is not responsible for any damage, loss, or injury arising from or related to any service performed by a Provider. All liability for service-related incidents rests with the Provider, who is required to maintain their own insurance coverage.

In the event of property damage or personal injury during a service, you agree to pursue any claim directly with the Provider and their insurance carrier. TaskManor may, at its discretion, provide the Provider's contact and insurance information but has no obligation to adjudicate, defend, or indemnify against such claims.

To the maximum extent permitted by law, you release TaskManor, its officers, employees, and agents from any and all claims, demands, damages, actions, and causes of action arising from or related to services performed by Providers through the platform.

6. Payments

Payments on the TaskManor platform are processed by Stripe, a third-party payment processor. By providing payment information, you agree to Stripe's terms of service and privacy policy. TaskManor does not store your full credit card numbers or payment credentials.

TaskManor is not responsible for errors, failures, or delays caused by Stripe or any other payment processor. In the event of a payment processing error, please contact us at [email protected].

Cancellations and Refunds: Cancellation and refund policies are set by the individual Provider and displayed at the time of booking. TaskManor will facilitate refunds consistent with the Provider's stated policy. TaskManor's platform fee may be non-refundable in the event of a late cancellation or no-show.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TASKMANOR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE, EVEN IF TASKMANOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TASKMANOR'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO TASKMANOR IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Without limiting the foregoing, TaskManor specifically disclaims all liability for:

  • Property damage caused by any Provider
  • Personal injury caused by any Provider
  • The quality, safety, or outcome of any service performed
  • Any Provider's conduct, whether on or off the platform
  • Scheduling failures, cancellations, or no-shows by Providers
  • Inaccuracies in AI-generated pricing estimates

8. Disclaimer of Warranties

THE TASKMANOR PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, TASKMANOR EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the above, TaskManor makes no warranty or guarantee that:

  • Services will be performed to any particular standard of quality
  • Any Provider is reliable, qualified, licensed, or insured
  • AI-generated pricing estimates are accurate or complete
  • The platform will be available continuously, without error, or free from viruses
  • Results obtained from using the platform will be accurate or reliable

Your use of the platform and reliance on any information provided through it is at your own risk.

9. Dispute Resolution

9.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the platform, or any service facilitated through the platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as provided below.

Arbitration will take place in Denver, Colorado, or at a mutually agreed location. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

9.2 No Class Actions

You and TaskManor each waive the right to participate in a class action, collective action, or representative proceeding. All claims must be brought on an individual basis only.

9.3 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes that qualify within that court's jurisdiction.

10. Termination

TaskManor may suspend or permanently terminate your access to the platform at any time, with or without notice, for any reason, including but not limited to:

  • Violation of any provision of these Terms
  • Suspected fraudulent, abusive, or illegal activity
  • Repeated complaints from other users
  • Extended periods of inactivity

Where practical, TaskManor will provide advance notice of termination via the email address on file for your account. Providers may deactivate their own accounts at any time by contacting [email protected]. Upon termination, pending bookings will be handled according to our cancellation policies.

11. Modifications to These Terms

TaskManor reserves the right to modify these Terms at any time. We will provide notice of material changes via email to the address on file for your account, via a prominent notice on the platform, or both. Non-material changes may be made without specific notice.

Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may close your account.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Denver, Colorado.

13. Contact Us

Questions, concerns, or feedback about these Terms of Service? We'd like to hear from you.

TaskManor
Denver, Colorado
Email: [email protected]